By Rob McSherry, Jerry Warr
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Additional resources for An Introduction to Excellence in Practice Development in Health and Social Care
Furthermore, excellence in practice should form part of everyone’s role and responsibility as part of their job description, contract of employment and professional code of practice. 7. 7 Key factors for achieving excellence in practice Practice development to facilitate excellence in care 25 Working in organisations Working in organisations is about exploring the initiatives under the policy outlined in Improving Working Lives (DH, 2006b) and concentrates on team development, communication and the sharing of information.
All health and social care professionals are expected to account for their practice. The vast majority of complaints are resolved at a local level, often with clarification, explanations and the occasional apology for when things have gone wrong. Honesty and openness are the key principles to deal with complaints. 2 Feedback The contributing factors driving for excellence in health and social care practice can be attributed to the following: • Changes in health policy • The impact of organisational change on the provision and delivery of health care • Rising patient and public expectations and involvement • Demographic changes • Lack of public confidence in healthcare provision due to media coverage of poor clinical practices • Trend towards greater access to healthcare information • Increased patient dependency • Advances in healthcare technology • Rising numbers of complaints going to litigation A closer review of the above factors demonstrates three primary drivers that collectively form the ‘three p’ approach to clinical governance: Political, Professional and Public.
Moullin, M. (2002) Delivering Excellence in Health and Social Care: Quality, Excellence and Performance Measurement. Open University Press: Buckingham. , Manley, K. (2007) Action planning: making your changes happen in clinical practice. Nursing Standard 21(35): 35–41. Page, S. (2001) Demystifying practice development. Nursing Times 97(22): 36–7. , Hamer, S. (2002) Practice development – time to realize the potential. Practice Development in Health Care 1(1): 2–17. , Casley, S. (1998) The Practice Development Unit.